How it works.

Upload the day's trips. Complete Consultation reaches each rider by text and voice on a schedule, records every answer, and tells dispatch what needs attention.

Reach every rider without adding work.

Complete Consultation runs the outreach sequence, records the response, and gives dispatchers a clear next action.

Wed 3:00 PMDelivered
Your company name: Your ride is Friday at 3:00 PM. Reply YES to confirm.YES
Response recorded at 3:07 PM
01

Clear text reminders

Send the trip details in plain language and stop the sequence when the rider replies.

OUTBOUND VOICEAutomated confirmation00:19 connected
1Confirm2Cancel3Repeat
Passenger pressed 1
02

One-key voice confirmation

Give riders a simple keypad choice while every call result is written to the record.

BROKER RECORDTrip T-1156
Return
Text deliveredOct 6 · 12:40 PM · No reply
Voice callOct 7 · 8:50 AM · Voicemail
Voice callOct 7 · 11:05 AM · No answer
03

Proof ready for the broker

Return unconfirmed rides with the full attempt history already assembled.

A schedule that keeps every trip moving.

Start before the pickup window gets tight. Text and voice attempts are spaced automatically, then stop the instant a rider responds.

Explore the workflow
REMINDER TIMELINETrip T-1142
Active
48 HRSText sentDelivered36 HRSVoice callNo answer24 HRSText sentAwaiting replyPICKUPNext actionReturn if needed
Next attempt sends in 2 hours
WHAT YOU’LL TELL THE BROKERTrip T-1156
Return required
WK
PASSENGERWalter Kim
PICKUPWednesday · 7:15 PM
Text deliveredOct 6 · 12:40 PM · No reply
Voice callOct 7 · 8:50 AM · Voicemail
Voice callOct 7 · 11:05 AM · No answer
REASON FOR RETURNNo response after every required attempt

A complete answer, already assembled.

Every attempt is ordered by channel, time, and result. Dispatchers can return the ride without rebuilding the history by hand.

See the guardrails

Bring one day of rides.
Leave with a clearer workflow.

We’ll walk through outreach timing, exceptions, and the final broker record using the way your team already operates.

Book a demo