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Confirm every ride. Prove every attempt.

RelayNEMT reminds passengers by text and automated call before pickup, and keeps a timestamped record your broker can verify.

Book a demo See how it works
Trip T-1142
Pickup Friday 3:00 PM
Confirmed
Text reminder
Sent 48 hours before
No reply
Automated call
Passenger pressed 1 to confirm
Confirmed
No more reminders needed

Example record.

What passengers get

A clear reminder. One tap or one key to answer.

These are the words RelayNEMT actually sends and says. Your company name goes first, so passengers know who is reaching out.

Text reminder
48 hours before pickup
Wed 3:00 PM
Your Company: You have a ride on Fri, Oct 9 with pickup at 3:00 PM for your medical appointment. Reply YES to confirm. To change or cancel it, call your broker at their member line. Reply STOP to stop messages.
YES
Recorded: confirmed by text, 3:07 PM
Automated call
36 hours before pickup

“This is an automated call from Your Company. You have a ride on Friday, October 9, with pickup at 3:00 PM, for your medical appointment. Press 1 to confirm this ride. Press 2 if you do not need this ride.”

123

“Thank you. Your ride is confirmed. Goodbye.”

Recorded: keypad 1, confirmed

Example dates and times. Highlighted parts are filled in with your company and broker details.

Features

Everything between the trip list and the proof.

Automatic reminders

Text and automated call before every pickup, sent only inside allowed hours.

A record the broker accepts

Every attempt is logged with a timestamp, ready to hand back with the ride.

Easy trip import

Upload the broker's spreadsheet or CSV, review changes, approve.

The dispatcher's view

Every trip, its status and its last contact, on one screen.

The RelayNEMT Trips screen: 18 trips with filters for needs attention, to return, awaiting response, confirmed, returned and completed, and a table of passengers, destinations, pickup times, drivers, attempts, status and last contact.

Screenshot of RelayNEMT with sample data.

Filters that match the job

Needs attention, to return, awaiting response, confirmed. Dispatchers start with the trips that need a person.

Attempts at a glance

"1 of 3" tells you where each trip is in the reminder schedule without opening it.

One click to the full record

Open any trip to see every text, call, keypress and change, in order.

How it works

Four steps, then it runs on its own.

  1. 1

    Import trips

    Upload the broker's daily trip list.

  2. 2

    Record consent

    The dispatcher reads a short script on a call.

  3. 3

    Remind automatically

    Passengers reply YES, or press 1 to confirm, 2 to cancel.

  4. 4

    Return with proof

    Hand unconfirmed rides back to the broker with the record.

Reminder timeline
  1. Text
    48 hrs before pickup
  2. Call
    36 hrs before pickup
  3. Text
    24 hrs before pickup
  4. Pickup
What you'll tell the brokerReturn to broker
Trip T-1156 (broker ref BRK-88249)
Passenger: Walter Kim
Pickup: 7:15 PM, Wednesday, October 7

3 contact attempts recorded:
  1. Call (did not connect) · Oct 6, 12:40 PM · No answer
  2. Call (19 seconds) · Oct 7, 8:50 AM · Voicemail
  3. Call (did not connect) · Oct 7, 11:05 AM · No answer

Reason for return: No response after every required attempt
What the broker receives

The ride didn't happen. Here's the proof.

  • Built from the record

    Nobody types it. The summary is assembled from the attempts RelayNEMT logged, so it can be checked.

  • Every attempt, timed

    Channel, time and result for each try, in the order they happened.

  • A deadline you can see

    Each return shows when the broker must be called, so a driver isn't sent to an empty house.

Example summary. Names and trip numbers are sample data.

Compliance

Built to stay inside the rules.

  • Sending hours enforced (9 AM to 8 PM only)
  • Consent and STOP honored
  • Your own registered business number
  • Full audit log
  • Business Associate Agreement (HIPAA) with every client
  • Separate workspace per client

See RelayNEMT with your own trips.

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